Terms and Conditions
Please read these terms and conditions carefully before using our website and services.
1. Acceptance of Terms
Welcome to Komodo Cards. We aim to provide a friendly, reliable and hassle-free experience. By using our website and placing an order with us, you agree to the terms below. If you have any questions, please contact us and we’ll be happy to help.
2. Customer Service
We aim to bring you the very best service, expertise and advice. If you experience any issues with our website, products or service, please contact us and we will do our best to resolve the matter as quickly as possible.
3. Returns & Refunds
Please see our Refund Policy page for full information. Nothing in our Returns Policy affects your statutory rights.
4. Special Orders
If an item is unavailable on our website, please contact us and we may be able to include it in our next supplier order, subject to availability.
5. Shipping Restrictions
We currently only ship to Mainland United Kingdom.
6. Delivery Services
We currently offer UK next day/2 day delivery services via Royal Mail and Parcelforce. All orders placed are sent tracked and delivery updates are provided.
Orders placed are prepared and shipped within 3 working days, excluding weekends and bank holidays.
Saturday delivery services may also be available at checkout.
While we aim to meet all estimated delivery times, courier services are provided by third parties and delays may occasionally occur, especially at busy times.
7. Lost Parcels
If your order is reported as lost in transit, we may choose to send a replacement order before issuing a refund.
Replacement shipments may be sent using tracked delivery services.
8. Pre Orders
When placing a preorder, payment is taken at the time the order is placed in order to reserve stock.
You may cancel a preorder for a full refund at any point before dispatch.
9. Address Accuracy
Customers are responsible for providing accurate delivery information.
If an order is returned to us because of an incomplete or incorrect address, we may charge additional postage costs to resend the parcel.
Customers may alternatively choose to return the order under our standard Returns Policy where applicable.
11. Order Errors or Shortages
We work hard to ensure all orders are packed accurately.
If there is a problem with your order, including missing or incorrect items, please contact us as soon as possible so we can investigate and resolve the issue quickly.
Early reporting greatly improves our ability to investigate issues with couriers and warehouse records.
Where clear evidence shows an error has occurred, we will always work to resolve the issue fairly.
12. Service Emails & Communications
We may send service-related emails regarding:
• order updates
• dispatch notifications
• customer feedback requests
• abandoned shopping baskets
• account or service information
These communications help us provide and improve our services.
For full information about how we handle personal data, please see our Privacy Policy.
13. Production Restrictions & Order Limits
To ensure fair access to products, we may limit quantities purchased per:
• customer
• household
• payment method
• billing address
• or delivery address
These restrictions may apply particularly to limited availability or high-demand products.
Where necessary, we reserve the right to cancel or amend orders.
14. Acceptance of Orders
Product listings on our website are an invitation to treat and do not constitute a binding offer for sale.
When you place an order, you are making an offer to purchase goods from us.
An order is only accepted once it has been dispatched.
If we are unable to fulfil your order for any reason, including pricing errors or stock issues, we will contact you and issue a refund where appropriate.
15. Product Information & Pricing
We make every effort to ensure product descriptions, images and pricing are accurate.
However, errors may occasionally occur.
If a pricing or product information error is identified, we reserve the right to cancel affected orders prior to dispatch and provide a full refund.
16. Privacy & Cookies
Please refer to our Privacy Policy and Cookie Policy for full details about how we collect, store and use personal information. These can be found on our FAQs page.
17. Quality Guarantee
We only sells genuine and authentic products sourced from approved suppliers.
Unless otherwise stated, products are supplied in mint condition.
18. Business Information
Registered Name: Komodo Cards Limited
Company Number: 15819016
Registered office: 13 The Paddocks, Bures, Essex. CO8 5DF
